We work with you and your business.
So you can focus on what’s important.
With the growing dependencies of IT in every business – big and small – comes with it a demanding need for more time consuming IT tasks to maintain and manage your business. This takes away precious time from strategic planning, corporate goals and doing what you need to do to grow your business.
We understand time is money, so enlisting the help of a Professional IT Service Desk and Managed Services Team for your business will not only save you money in the long run compared to in-house IT management, but also precious time. Time for you to focus on your business.
CustomTec has a fast growing amount of coverage all around Australia with a 24/7 Service Desk.
So why CustomTec?
manage and Reduce Risk
Give yourself peace of mind knowing that we are proactively monitoring and effectively managing your enviromment 24×7 using our Industry Proven ITSM tool. Our tools are dedicated to minimise and manage the risks of disruption to your business and IT Services through our unique incident and change procedure.
Forefront of new Technology access
CustomTec have their finger on the pulse when it comes to new solutions and innovations in technology. This enables us to provide not only the most up-to-date solutions for you but also better Manage your End Points and Infrastructure through refined best practises for design and also efficient implementation strategies.
management of your IT made simple
Our Teams and dedicated to ensuring all your requests and enquiries of your servies are handled in an efficient and timely matter. As a Managed Services customer you will be assigned a committed Service Manager who will be your primary contact and escalation point. In addtion, your Service Manager allocates and manages Engineers and Technicians that are assigned to servicing your business.
See returns on your investment
With our Industry Leading IT Service Support and Help Desk you can reconise and ultilise your investment right away. CustomTec has an effective and process driven ITIL aligned support system avaliable to you whenever your business needs it. So there’s no longer a need for heavy investment in systems or people internally to maintain and monitor your IT Environment. In addition, reduce the Total Cost of your IT Infrastucture with our unique standardisation improvement processes, now making monitoring and maintaining your environment cost effective.
Rich diversity and access of skills
We pride ourselves not only on our comprehensive pool of skills and abilities but also our diverse team and technological expertise, all avaliable for you. We’re able to not only take care of your IT needs but also suppliment your existing IT Team to better provide End Point and Infrastructure Management no matter who you are.
One supplier for all your IT
Our comprehensive IT solutions offerings means CustomTec is the center for all your IT Hardware and Software needs. Having access a wide range technologies and vendors means we can provide any solution you require while only having to deal with us.
what we can offer for you.
CustomTec offer four levels of of Managed Services and Support to suit any businesses need’s no matter how big or small you may be. Talk to our friendly Sales Team to see what right for you.
Bronze
24x7x365 Monitoring and Maintenance
With support at the Agreed Schedule Rates
24x7x365 Monitoring
Alerts
Anti-Virus Software
Updates and Patches (Afterhours)
Scheduled Anti-Virus Scans
Disk Space and Usage
Asset Auditing
Software License Monitoring
Backup Software
Executive Summary Report
Help Desk Support**
Managing of Hardware Vendors**
Managing of Software Vendors**
Support for Office, Exchange, SQL and Windows**
Remote Support within Business Hours**
Onsite Support within Business Hours**
Afterhours Support - Emergency Problem (Affecting 4 or more users)**
Afterhours Support - Users**
** Available at Agreed Rates
Silver
24x7x365 Monitoring and Maintenance
With Unlimited Remote Support during Business Hours
24x7x365 Monitoring
Alerts
Anti-Virus Software
Updates and Patches (Afterhours)
Scheduled Anti-Virus Scans
Disk Space and Usage
Asset Auditing
Software License Monitoring
Backup Software
Detailed Report
Help Desk Support
Managing of Hardware Vendors
Managing of Software Vendors
Support for Office, Exchange, SQL and Windows
Unlimited Remote Support within Business Hours
Onsite Support within Business Hours**
Afterhours Support - Emergency Problem (Affecting 4 or more users)**
Afterhours Support - Users**
** Available at Agreed Rates
Gold
24x7x365 Monitoring and Maintenance
With 24x7 Remote Support and Unlimited Onsite Support
24x7x365 Monitoring
Alerts
Anti-Virus Software
Updates and Patches (Afterhours)
Scheduled Anti-Virus Scans
Disk Space and Usage
Asset Auditing
Software License Monitoring
Backup Software
Detailed Report
Help Desk Support
Managing of Hardware Vendors
Managing of Software Vendors
Support for Office, Exchange, SQL and Windows
Unlimited Remote Support 24x7
Unlimited Onsite Support within Business Hours
Afterhours Support - Emergency Problem (Affecting 4 or more users)
Afterhours Support - Users**
** Available at Agreed Rates
Platinum
24x7x365 Monitoring and Maintenance
With Unlimited 24x7 Remote and Onsite Support
24x7x365 Monitoring
Alerts
Anti-Virus Software
Updates and Patches (Afterhours)
Scheduled Anti-Virus Scans
Disk Space and Usage
Asset Auditing
Software License Monitoring
Backup Software
Detailed Report
Help Desk Support
Managing of Hardware Vendors
Managing of Software Vendors
Support for Office, Exchange, SQL and Windows
Unlimited Remote Support 24x7
Unlimited Onsite Support 24x7
Afterhours Support - Emergency Problem (Affecting 4 or more users)
Afterhours Support - Users
** Available at Agreed Rates
We'd love to talk
Email Us at:
sales@customtec.net.au
Call Us at:
1300 900 000
Find Us at:
Building B3, 55 Coonara Avenue, West Pennant Hills NSW 2125
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