IT support Sydney, IT security SydneyLike it (as a user) or loathe it (as security or support staff), mobility and Bring Your Own Device (BYOD) are here to stay and will remain key features of IT support in Sydney for the foreseeable future.

A 2016 study found that BYOD was available to some employees (32% of organisations) or all employees (40%), and those percentages are expected to continue rising for the next few years. The benefits of BYOD are numerous, with over 80% of employees using mobile devices to handle email, as well as contact and calendar management. Other dominant uses of mobile devices include access to and editing of documents, access to intranets and Sharepoint, and access to SaaS applications such as Salesforce.

Unfortunately, along with the key attractions of BYOD in the workplace comes a raft of security risks and considerations. The same study reported that nearly 40% of devices within the organisation had downloaded malware within the previous year. Perhaps more worrying was the finding that 35% of those surveyed were not sure whether malware had been downloaded in the past.

How to Manage Mobile Security

Given that the use of mobile devices, both corporate-owned and BYOD, is only likely to expand, how can your business achieve a safe and effective balance of access and IT security in Sydney? The three leading tools mentioned in the report for managing mobile device security were:

  • Mobile device management (MDM) – 43%
  • Endpoint security tools – 28%
  • Network access controls (NAC) – 27%

How Can You Make This Easier?

Despite the benefits for both corporate performance and employee satisfaction from mobility and BYOD, this expanding new paradigm can only introduce yet more challenges for your systems design and management. Thankfully, with the parallel expansion of cloud and managed service provision, you can look to the integration of security tools within your developing IT infrastructure to help mitigate security risks and achieve that hallowed balance of functionality and security.

Look for IT support providers in Sydney that can offer integrated solutions that provide high-level tools designed both to ease the job of administering users and services in a safe, compliant manner and allow for monitoring and reporting that supports the solid integration of security frameworks into the services your business is using, today and tomorrow.

Key Requirements for MDM

When it comes to commissioning an MSP to help provide the mobile device management your business needs, be sure to seek some key functionality, whether it’s available out-of-the-box or requires a bespoke solution:

  • Passive monitoring – reporting and alerts tailored to your needs
  • Active monitoring – automated monitoring and response for devices, applications, and infrastructure
  • Template-based management – for tasks such as user onboarding, access management, etc.
  • Programmatic compliance – corporate and security protocols embedded in automatic processes
  • Integrated security tools – a holistic tool set covering devices, services, and infrastructure

These are just some of the things you should look for in the MDM solution provided by your MSP. Your exact needs from IT support providers in Sydney will vary but it is important to work closely with your managed service provider as they have the skills, experience, and tools needed to help you develop the MDM system your business needs in order to make the most of BYOD. For just this kind of advice and support, contact us at CustomTec today!